Articles
Recently, we've received some reports that the "Reindex Destination" feature is missing backups...
Backup Job Aborted From Hook - JBMC Backward Compatible PluginThere have been some reports of JetBackup 5 Backups Aborting with the following error: [ERROR]...
Backup Job causes websites to fail to establish database connectionWhen backing up MySQL database/database users, JetBackup utilizes the mysqldump command which...
Backup Partially Complete - User didn't returned any passwordJetBackup 5 on cPanel may run into the following error when backing up Database Users:[ERROR]...
Backups Do Not Appear For End UserIn JetBackup 4, the root user has the ability to hide backups from the end user. Please verify...
Backups Failed with Error: (cURL Error code: 77) | Failed connecting destinationWe have received some reports from CentOS 7 / CloudLinux 7 users of CURL Error code 77 errors....
Backups Partially completed with Error: Empty reply from server (cURL Error Code: 52) (Code: 1)JetBackup 5 users may run into an issue when running backups to an S3 destination where the...
Backups for Inactive UUIDs are not cleanedCurrently, if an account contains multiple Assignable UUIDs which contain backups, those backups...
Backups missing after migrating serversWhen migrating servers without performing a Disaster Recovery, JetBackup 5 will generate new...
Backups still exist on panel but not on destination.If you decide to manually clear out your destination by removing the backups on the destination...
Database Backup Errors: only_full_group_byWhile performing a Database Backup, you may encounter the following error: Expression #1 of...
Excessive IOwait during backup execution on CloudLinux OSWe have received some reports of IOwait increasing considerably during the execution of daily...
Exclude List for FTP/SFTP Destinations does not workFTP/SFTP destinations are known to have limitations with their commands and file pathing...
Extra Backups Appearing On JetBackupThere are many reasons extra backups can appear on JetBackup. JetBackup 4 has Manual Backups and...
Files/Folders With Custom Permissions Fail BackupWhen using Rsync based destinations, such as Local/SSH Destinations, there are some cases where...
How JetBackup backups MySQL DatabasesJetBackup uses mysqldump to generate MySQL database backups in JetBackup 5. We do provide the...
JetBackup 5 on DirectAdmin - "A PKCS #11 module returned CKR_DEVICE_ERROR"The Error "A PKCS #11 module returned CKR_DEVICE_ERROR, indicating that a problem has occurred...
JetBackup5 on cPanel - Failed to back up suspended accountsWe've received reports of errors while attempting to back up suspended accounts on cPanel. The...
Orphan Accounts MissingSometimes terminated accounts will not appear in the Orphan Accounts Section. Please verify the...
Restoring missing Jetindexd files [v5.2.x]S3-Compatible Destinations only, in JB5 versions up to v5.2.11 If you see the following error...
Rsync Backing Up Account Fails - Error: overflowThere have been some reports of accounts failing to back up with errors similar to this:[ERROR]...
Rsync Error: Too many linksFiles with too many hard links can cause rsync to throw a Too many links error, causing backups...
Why Does One Account Have All Database Backups?In JetBackup 5 Linux, Databases and Database Users need to be assigned to specific accounts using...
[cPanel] Symlinks isn't allowed as a sourceJetBackup on cPanel may encounter the following errors when an account has been rearranged to a...
rsync: error while loading shared libraries: /lib64/libpopt.so.0: invalid ELF headerIn general, errors related to shared libraries indicate major problems with the server preventing...
