Articles

  No Suitable Servers Found

In some cases, the mongod service has been down and you get this error through the shell or GUI....

 Bare Metal Restore with JetBackup 5 for Linux

JetBackup 5 for Linux generates backups at the file level and may not be the best fit for full...

 Common Backup Job Exclude List for DirectAdmin Accounts

Information regarding how to exclude certain files/folders from a backup in JetBackup 5 can be...

 Create Destination Error: This destination path is already owned by other destination

On JetBackup 5, you may notice the following error when creating a destination that uses the same...

 Email Notifications Are Not Being Sent

JetBackup 5 uses Notification Integrations to send Notifications based on the configured...

 Excessive IOwait during backup execution on CloudLinux OS

We have received some reports of IOwait increasing considerably during the execution of daily...

 Initial Setup Guide using the JetBackup 5 API

We commonly receive questions on how to complete initial setup of JetBackup 5 (creating...

 Manually Translating JetBackup Language Files

Both JetBackup 4 and JetBackup 5 now support overwritten language files for cPanel and...

 Upcoming MongoDB Upgrade Alert - Missing AVX Flag FAQ

We have received some questions regarding the planned MongoDB 6+ upgrade for JetBackup 5 and...

 What are the level of Alerts in JetBackup 5?

JetBackup 5 now has only 3 Alert levels compared to JetBackp 4. All 3 levels will appear on the...

 Why Does One Account Have All Database Backups?

In JetBackup 5 Linux, Databases and Database Users need to be assigned to specific accounts using...