Knowledgebase

We have received reports concerning Clone Jobs where the cloned account on the destination server...

When restoring databases JetBackup attempts to drop the database tables before starting the...

There are some cases where a Directory Restore can cause the partition the restored directory is...

When going to restore your account, you may find that there are more Database Users than...

Both JetBackup 4 and JetBackup 5 allow users to queue or run multiple accounts restores at one...

Sometimes terminated accounts will not appear in the Orphan Accounts Section. Please verify the...

There are some cases where a restore from a backup stored on the new S3 Compatible Destinations...

If a restore fails with the following error: [ERROR] Failed making utility Call to Plesk. Error:...

JetBackup 5 relies on the use of Panel API to fetch the necessary data to backup and restore...

If an end user notices they do not have the option to restore their full backups, this could be a...

If you notice that your account home directory public folders have wrong permissions, please...

JetBackup 4 Restoring your JetBackup 4 backups onto a non-cPanel server is unfortunately not...

If you are performing a DR or Migrating Servers and are looking to restore all of your accounts...

There are times when restoring email accounts will result in the following error: [ERROR] Error...

There are some cases a restore of cPanel Accounts can result in the following error when trying...