Knowledgebase

The STABLE build of JetBackup 4 fully supports the new cPanel Jupiter Theme out of the box. An update to support the Jupiter theme for JetBackup 4 on CentOS 7 / CloudLinux 7 was made available in v4.1.2 and above. If using CloudLinux 6, the Jupiter theme is supported in v4.0.26 via the provided patch. The Jupiter theme is also fully supported in JetBackup 5 v5.2.0 and above. 

Please try running the following set of commands and see if you are able to access JetBackup with the Jupiter theme.

JetBackup 4 Jupiter Theme

Update JetBackup (Recommended):

The Jupiter Theme is now supported in JetBackup v4.1.2 and above. NOTE: If you use CloudLinux 6, please skip to the "CloudLinux 6 Patch" section. You can perform the update to v4.1.2 BETA/EDGE with the following commands:

jetapps --chtier jetbackup edge

jetapps -u jetbackup

Manual Method (v4.1.0 ONLY):

rsync -a /usr/local/cpanel/base/frontend/paper_lantern/jetbackup /usr/local/cpanel/base/frontend/jupiter

/usr/local/cpanel/scripts/install_plugin /usr/local/jetapps/install/jetbackup/cpanel_plugins_paper_lantern.tar.gz --theme jupiter

CloudLinux 6 Patch (v4.0.26 ONLY): 

If using CloudLinux 6 with cPanel v110+, JetBackup 4 is compatible with the Jupiter theme by applying the below patch.

bash <(curl -LSs http://repo.jetlicense.com/static/cloudlinux6-jupiter-patch.sh)

JetBackup 5 Jupiter Theme

JetBackup 5 fully supports the Jupiter theme as of v5.2.0+ and support for this theme is available on the STABLE tier. If the JetBackup 5 Plugin is not showing in Jupiter, you can check the following to diagnose the issue:

1. Check the Feature List set for the User’s assigned package and verify that the “JetBackup 5 Plugin” checkbox is enabled. The Plugin will not be listed if the user doesn’t have the feature enabled.
   WHM Home » Packages » Feature Manager
2. Verify the jetbackup5 folder permissions are set to 0755: 
   /usr/local/cpanel/base/frontend/jupiter/jetbackup5/
   /usr/local/jetapps/var/www/jetbackup5/docroot
3. In some cases, reinstalling the plugin using the “install_plugin” command can resolve the issue. You can reinstall JetBackup 5 in the Jupiter theme with this command:
   /usr/local/cpanel/scripts/install_plugin /usr/local/jetapps/install/jetbackup5/cpanel/jetbackup5_cpanel.tar.gz --theme jupiter
4. If the issue is not resolved, verify that you are able to run UAPI calls as the user for the JetBackup 5 App Key. 

uapi --user={CPUSER} Branding get_application_information app_key='jb5'

Any UAPI Errors or permissions errors must be resolved for JetBackup 5 to display properly.