There are many reasons that can prohibit a user from accessing their JetBackup Panel via the Connect Server feature on JetBackup Management Console. Here are some of the most common issues we have found from our testing.
On Firefox browsers:
- Unable to "Accept and Proceed" sites with self-signed certificates.
- Firefox natively does not allow users to accept self-signed certificates through an IFrame. This is noted in their release notes at https://bugzilla.mozilla.org/show_bug.cgi?id=742645
- In order to work around this issue please use the following steps:
- From the JetBackup Management Console, press Connect Server for your standalone Linux server.
- Once the iframe appears and you see the message regarding self-signed certificates, Right-click the iframe screen.
- Click on This Frame -> Show Only This Frame which will load the iframe in the current window.
- You will then be able to accept the self-signed certificate and load into the JetBackup Panel.
On Chrome browsers (Chromium):
- Looping login page through iframe
- If you notice that the iframe is infinitely looping the login page after inputting the credentials. Please check the browser console (F12) for any errors regarding "SameSite" cookie. These are errors caused by Chrome treating cookies set from sub-domains of the same domain as "lax" compared to cross-domain cookies which require a "SameSite" cookie attribute.
- To work around this issue please try disabling "SameSite by default cookies":
- To disable, type "
chrome://flags" (without quotes) in the address bar in chrome and then disable the flag "SameSite by default cookies".
- To disable, type "
All Browsers:
- Refused to display in a frame because it set 'X-Frame-Options' to 'sameorigin'.
- Most commonly seen when accessing a JetBackup 4 cPanel server.
- Please try disabling the following setting on your cPanel server (WHM -> Tweak Settings- > Use X-Frame-Options and X-Content-Type-Options headers with cpsrved).
